Returns & Exchanges

At Ivy Beauty, we want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, we offer 30-day returns on all items that are unopened and in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.

• 2.
  Prepare Your Package

  Carefully pack the unused items in their original boxes, ensuring all seals are intact, and include the printed return slip inside the parcel.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.